FAQ

Q. Are you an authorized dealership?

A. Yes. We are an authorized VW dealership based out of Wisconsin.  

Q. What happens if you send me the wrong part?

A.If you provided a the vin number and the part shipped was not the part ordered (different part number completely) we will refund the shipping (both ways) and the cost of the part.

Q. What happens if I order the wrong part?

A. You would be responsible for shipping the part back to us   

Q. How long does it take for a part to arrive at my door?

A. We typically have a 1-2 business day processing time from the time you order till the time the part is shipped 

Q. What happens if I need to return or exchange a part?

A. Reach out to us via email or phone and we will walk you through the process  

Q. What if the part is broken or damaged during shipping?

A. Reach out to us and we will do

Q. What is a VIN and why do I need it?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q. Where can I find my vin?

A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. Yes        

Q. Do you offer express/expedited shipping?

A. Yes        

Q. What shipping methods do you offer?

A. Fed ex, UPS    

Q. Can I track my package?

A. Yes        

Q. What payment methods do you accept?

A. PayPal, Visa, Mastercard, Discover Card and American Express.  

Q. How do you protect my credit card information?

A. We have a safe and secure website

Q. What do I do if I need to cancel my order?

A. You can cancel through the website, or contact us.

Q. Do I need to have an account to order a part?

A. Yes or you can contact us and we can walk you through it.

Q. Do you offer a warranty on parts and accessories?

A.  VW offers a 1 year 12 month warranty on all parts and accessories.

Q. How do replacement parts affect my vehicle’s warranty?

A. They do not if they are genuine VW parts like the ones we sell.

Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 309-691-0300, ext. 124 or 126 and we can give additional help prior to ordering.

Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. Providing your Vin is the best way to make sure you get the correct part, the description will state drivers or passengers, if any doubt please reach out us via email or phone.

Q. What if I want to talk to a real person about my order?

A. Feel free to call us at 920-966-2000  

Q. What are your Customer Service hours?

A. M-F 8 am to 6 pm Sat 8 am to 1pm central time

Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q. Do you charge sales tax?

A. Yes for instate purchases based on WI state tax laws.

Q. I don't know how to look up the parts I need. Can I call in my order?

A.   Yes you can call us and we can walk you through it or do your order manually.